Join Our Team!

Surface Solutions is a dynamic and innovative exterior services company committed to delivering “Worry Free” solutions and services to our valued customers.  As we continue to grow, we are seeking a passionate and results-driven individual to join our team as a Customer Success Specialist.  This role is integral to our customer-centric approach, focusing on building and maintaining strong relationships with our existing client base.

1.  Customer Care Management:

• Build and maintain strong, long-lasting relationships with existing customers.
• Understand customer needs and proactively address any issues or concerns to ensure satisfaction.
• Work with our custom database to ensure information is current and help create and refine new and existing programs.

2.  Sales and Revenue Growth:

• Revise and use our customer contact plan to meet with all customers at least twice a year.
• Identify upselling and cross-selling opportunities withing the current customer base.
• Collaborate with the sales team to drive revenue growth through existing accounts.
• Meet and exceed sales targets while maintaining high customer satisfaction levels.

3.  Product Knowledge:

•  Develope a deep understanding of our product and services offerings to effectively communicate their value to customers.
• Educate Customers on new features and offerings that align with their business goals.

4.  Customer Feedback and Insights:

• Gather customer feedback to provide valuable insights to the product and marketing teams.
• Act as the voice of the customer, helping to shape product development and service improvements.

5.  Collaboration:

• Work closely with cross-functional teams, including Operations and Service.

6.  Marketing:

• Develop and follow marketing calendar.
• Manage Social Media accounts and post at least weekly.
• Manage Website and update in conjunction with Social Media account updates.

Qualifications:

• Proven experience in sales, account management, or a related field.
• Strong interpersonal and communications skills.
• Ability to understand and articulate technical concepts.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Customer-focused mindset with a passion for delivering exceptional service.
• 2 plus years of experience preferred.

Benefits:

• Competitive salary and commission structure.
• Profit Sharing.
• Health Coverage.
• Simple IRA with 3% match.
• Professional development opportunities.
• A positive and collaborative work environment.

We exist to make a positive difference in the lives of our team and the property management professionals we work with.

Core Values:

• Relationships
• Integrity
• Service
• Excellence